Customer Testimonials
West Herr Honda went over and above to locate the specific 2025 CR-V EXL that I was looking for.
Manny is THE BEST to work with when getting a new car! Can't say enough great things!
excellent service, excellent attentive staff. the place is busy for a good reason! will return when I need to
Easy to work with. After a mix up was able to get the car I wanted from another dealership
I went in for a service. They kept me up on what was going on the whole time. Paul McCarey was so awesome, went above and beyond by great communication and videoing exactly what was being done during the service and sending it to me. Paul was amazing, helpful, probably deserves a raise for how he does his job. I'll be going back there for more work soon. Thanks to all at the dealership and I do appreciate you, Paul! Such great customer service!
The staff at West Herr Honda Lockport, NY was wonderful to work with! As a first time customer, Salesperson Bob Michael with his extensive knowledge, insight and attentiveness helped me arrive at the best vehicle to suit my needs and lifestyle!
Always a pleasure. Car was thoroughly taken care of and Paul is always courteous. I’m very happy with the customer service
I was looking for the CarPlay wireless update. I’ve been trying to get this incompetent service center to install it for me at their requested fee. It’s been over a year since my first request, two months ago I spoke with the service manager after trying to get the install and being told he “has no idea” how it works. I went to northtown and made an appointment for the upgrade because west herr did not have enough brain power to figure it out. I notified west Herr of northtown being able to do it. They asked me ...
I had a great experience working with Mark Milleville. He was very experienced and professional on selling me a new vehicle. I was hoping to get a little more for my trade-in, and a little more off the sticker price. All that said I am very pleased with the new car I purchased and the extras I added. I will definitely work with Mark in the future, if I decide to purchase a Honda vehicle. Thanks again.
The service department was very accommodating. Made recommendations based on the results of diagnostic testing.
We had a recall on our Honda Pilot and called the dealership on Transit Rd. Where we had purchased our Pilot. We took it in and was told it would take all day to get it fixed. They called us much earlier than we anticipated to tell us it was done and ready for pick up. We were very pleased, as we had plans for that evening that we thought we would have to break. Customer service was friendly.
A great dealership..everyone is very helpful and friendly….Dale my service manager is fantastic..very knowledgeable and goes out of his way to help you
Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service.
Rakib, Mike, and Jessica were all extremely helpful at the dealership and made sure i was aware of all of the options available to me. They were amazing to work with and helped me get exactly what I needed!
I have been a client of West Herr Herr Honda since I retired in 2014, having purchased both of my vehicles there. In this most recent visit I had a problem with my CR-V. They gave me an emergency appointment for the next day. Paul and his service team did a full diagnostic and safety check, fixed the problem, and got me up and running again. His service was just outstanding!
Great people and great service. Like being here and enjoy the work they do here.
We have taken our cars to West Herr numerous times, always have a good experience.
Gerry was amazing❣️not only was was it end of month,but end of year super busy. He answered all of our questions and concerns and he found us the perfect car,and in a perfect color. blue( my fav) . The test drive went well.it handles great.we came back the the next day, completed the paperwork and drove away as happy satisfied customers.thanks again Gerry for all your time and patience ❣️good luck to you in the new year🎉
Appointment for recall updates was held without delay. The work to take place was explained in detail. Car was ready for pickup as promised….work and Customer Service was A+
I would be remiss if I did not leave a comment regarding my recent purchase. Marie Tabacznski is such a treasure, a keeper. She went above and beyond her job description to make the sale of my Odyssey a real purchase of pleasure. At 80 years old Wife and I have bought many many vehicles from dealerships and I can say without hesitation Marie made this purchase the easiest and actually the most enjoyable so far. Thank you Thank you. Rick & Diana Hausladen.
Had car serviced prior to a road trip. Paul was the service advisor. He was friendly, professional and courteous. Will return for future service needs.
Friendly and efficient service. Answered all my questions. Very helpful and respectful. Arranged for a shuttle to bring me home and back, which was tremendously helpful. .
Every purchase I have ever made from West Herr has been excellent. They are the market leader in our area for a reason. As the old saying says. Money goes where money is treated best and West Herr is always mindful of the customer by providing outstanding service and value. Your salesman, James Yaager Was exceptional and I highly recommend him to anyone in need of transportation.
The service for my vehicle was excellent in Lockport NY, Paul was the service manager.
Service was great! Fast & friendly. Dale at the Lockport, NY location navigated me every step of the way! 10/10. Simple as that
I was very happy with my car purchase at West Herr Honda. They are professional, respectful and friendly. They made the deal work so that I could drive away with a smile on my face!
Very professional and courteous. They got me in right away and offered the dealership shuttle to take me home while the work was done. 5 star service.
Welcomed on entering the store. Everyone had a smile on their face. While we waited for the car , refreshments were available.
Paul did a great job on explaining what services were performed on my car and the status of each. We were there 2 hours which I thought was a little long for what needed to done. Oil change, tire rotation, tire plug.
Service and sales department were great Maria took time to go over everything is was good experience
West here Honda team was very polite and not pushy. They were will to work within my price range.
Honest and thorough and I highly recommend them. Caring group that explains all aspects of the transaction
was traveling when i had in loud sound coming from the front tire. I was from Pa and it was a Saturday. I called nearest Honda dealer I could find. Thankfully it was West Herr Honda .I spoke with Dale who said bring it in and we take a look. I was about 8 miles away and the noise was getting louder .when i pulled in he opened the service door for me. he could hear the noise ,Dale took out a flashlight and looked at the left front wheel, and behold a black walnut was stuck between the rotor and ...
Every one I dealt with was very helpful, kind and considerate especially Grace. I would definitely recommend West Herr Honda dealership. Thank you so much!
They completed the job on the car. The price was far, and they treated me well.
Had type of vehicle I was looking for; friendly sales person; good location; efficient service department
Thursday driver side rear rim was hot - called Paul.. I was driving to Toronto airport Saturday for trip to Vancouver. Paul scheduled me in on Friday for diagnostic. Identified the issue and arranged repairs same day. outstanding performance by Paul and the Lockport West Herr Honda staff (as always). I recommend Lockport Honda to anyone I hold dear; the rest are on their own….
I recently had service done at the Lockport location. Paul greeted me & took care of my vehicle needs. He was very friendly & courteous. I will not hesitate to return.
staff was very friendly and professional. They kept me informed during my service and finished in a timely manner.
Paul at West. Herr was great. He explained everything told me how my car problems would be assessed and contacted me when they determined what the problem. We always have great service at West Herr.
It felt great to deal with a sales person that was professional, knowledgeable, rate 10
Quick check in by friendly people. Perform the maintenance on time, with never any comebacks.
People who are working in this dealership are very good loyal and hard working forever
Best place ever they were so friendly and actually cared about you. Will recommend them to everyone looking for a vehicle 👍
The service at West Herr Honda in Lockport is always exceptional. The employees working checkin are pleasant and very knowledgeable.
They go out of way to to to fix my problems.I will keep buying my cars there.
Great service in timely fashion to fix AC, plus convenient shuttle to and from home.
Buying the car was fine no issues there, however getting service done is like pulling teeth. No one answers the phone I’ve left my number in multiple occasions and never received a call back. This whole experience makes me regret buying a car from West Herr and I will be purchasing elsewhere when it’s time.
Always a great experience when I need service this time, I had a flat tire due to a bolt. I was in and out with no issues. thank you to Jen and Keith for taking care of my vehicle in such a timely manner.
I had a really good experience from the beginning of looking for a vehicle to the moment when I pulled away with my new vehicle
First class car dealership and James Yarger is a first class salesman . And so is Cody
My service rep Mr. Costilow was prompt, courteous, professional, and explained everything to me. I was in and out quickly for routine maintenance. Overall the best dealer experience I have had for a service visit. I purchased the vehicle here as well almost a year ago and that was a very positive exoerience at the time. They also handled a minor warranty claim last year quickly and professionally with no drama. A very fine organization.
They was really nice I want to thanks to Jerry he was awesome thank you
Thank you for the prompt service. They iwere very helpful and I felt my vehicle was in good hands. I will definitely be a returning customer!
Went in for my inspection, tire rotation and oil change for my lease. I was met at the door by Dale and he carefully answered my questions and explained what would be done during my visit. Never spoke down to me. When the work was done, he came and got me. He explained what was done and escorted me to my car to leave.
Mark Millville is excellent! This was my 2nd purchase with mark and I won’t go anywhere else ever! He’s professional, knowledgeable and personable. He makes getting a car actually a fun, stress less experience. Coty is awesome as well ! She helped explain my new cars features! I love this place!
Marie was the most pleasant and honest car dealer I have ever met. She was a joy to work with . She answered all my questions and made it a pleasant experience !! She was great !!
Was overdue to have Samanthas (thats my crosstours name) timeing belt. Ive been getting most of my servive work done here.
They did a very good job. I thought they were honest and very helpful I would recommend them
Excellent service in a timely manner! Thank you Jennifer and Dale for keeping my Honda in tip top shape!
Paul provided the usual outstanding service, working me in on short notice due to an issue with my wipers. Everything was done in a timely manner, and her kept me informed along the way.
Oil change and tire rotation with a helpful shuttle to work everyone was helpful and pleasant.
I was a little late, but it didn't matter because they took the car as scheduled. I mentioned a problem with a slow power window and they looked at it and are replacing the motor. They stay at the dealership was comfortable and everyone was prompt, courteous and seem to know what they were doing. I really like West her Honda.
The West Herr Honda employees were very kind and helpful. Paul took care of me and was very professional.
I recently had some tire issues and a recall on my 2023 Honda HRV. Dale Costilow handled the repair process and very efficient and personable. I would highly recommend West Herr Honda-Lockport for purchasing and/or servicing your vehicle. Dale always makes the process simple and efficient!
I consistently take our cars to the dealer for any service they require. Always do a good job!
Very easy to get the appointment that worked for me prices were better than expected service was prompt fast and complete. Me point system told me what was needed but no pressure
James was outstanding. This is my 4th car I have purchased from him. Great process from beginning to end. Great overall staff.
Attentive with my auto repair needs, job was finished on time. No waiting no hassle!!!
I like the fact, that there is no pressure to buy, and not selling a vehicle that you really don’t need
Great communication, friendly. And knowledgeable staff. Excellent pricing with a wide variety of car selections.
good as always which why i go back otherwise i would go someplace else ---simple
Service was excellent, very helpful. Easy lease plan that was done in a short amount of time.
Great service! Very knowledgeable and courteous staff. They advised me about the car and service needed. They are always on schedule as promised. They don’t try to rip you off like other dealers do. Paul is very professional and so is the service staff especially Ryan.
The sales and service employees are very kind and knowledgeable. The dealership is very cleanalso.
I couldn’t have been more pleased with this dealership. Professional, courteous and helpful. So happy with everything!
Customer service was ex Ellenton attention to details was great and follow up at the end of the appointment was excellent
great place with great service. I was completely satisfied with the staff. Very happy!! customer
After meeting Mark and telling him what I was looking for he took me out to look at Certified Honda Ridgeline. Although I’ve never considered a Honda I was surprised at the condition of the Ridgeline and what came with certification. So he let me take it for a test ride and explained the warranty that came with it because it was Certified and The deal sold itself… although I’ve been a faithful Subaru owner for my previous 4 automobiles There was no way I could turn the deal down… and after driving the Honda for a few days ...
I am very pleased with the service on my car. I noticed that my oil level was quite low. I called in the morning and brought my car in the same day - they took care of my oil change and inspection as well. Thank you to Paul who was eager to help me.
Great experience. Very helpful. Waiting to see if problem resolved. Was told to please contact us if it’s not
The work done on my 2017 Honda Civic was related to recall on A/C unit . Work was done well by technicians and I’m enjoying A/C first time in 2 years. The only negative excuse that the representative named Dale never called . I had to call to check status on vehicle 4-5 hours later. A woman said the work was covered on recall and Dale would call with the hour. NO call ever made I called 90 minutes later to have someone else telll me the work was done. I came in and all he did was get the paperwork and ...
Great service,quick and done correctly. came in without an appointment and they still were able to squeeze me in.
Customer service was outstanding. They resolved my a/c issue quickly and got me back on the road.
Everyone grit and explained things so I could understand them never had a problem even with the service department
I thought the dealership was great. Everyone I talked to was very knowledgeable especially my saleswoman Marie Tabaczynski
Excellent and timely service was provided by the staff and thorough explanation of the service provided
If I could give a car buying experience 1000 stars, I would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade in and our new car, but they communicated the way I prefer (text) instead of a barrage of calls. Wayne was amazing! I can’t say enough good things about him!!! And he even delivered the car to me in Rochester because my work day got crazy and I couldn’t make it up to Lockport. That allowed me to sign ...
I have purchased several vehicles from this dealer andone of the reasons that I keep returning is the service department. They are knowledgeable, patient, pay attention to detail and don't try to push unnecessary repairs.
Grace was the best sales consultant at West Herr Honda! She was super helpful and knowledgeable and overall made my experience at West Herr Honda awesome and enjoyable.
Excellent service. Salesman was honest, thourough, and timely. Will buy again from this dealership. A job well done.
Very positive experience. Everyone very knowledgeable and helpful. Bob was very good to deal with. The dealership is outstanding.
Very professional and courteous. I came in early for an oil change and they took me in right away.
Low pressure sales environment. Very helpful and communicative with getting me the exact trim and color car I wanted.
Prompt, professional experience in service every time. Paul had a $10 NYS inspection done in 15 minutes. Never been “up-sold” or felt like I was being backed into a corner. Altogether comfortable experience.
Elliott is amazing to work with. He is polite and considerate. He is not pushy like most salesman. He genuinely works hard to find you the perfect car.
I have just leased my 6th straight Honda from West Herr in Lockport, switching from the 5 high-end Accords to a CRV Hybrid (the Accord has become too long for my garage :D) and have, again, had a truly pleasant negotiation resulting in a good deal. I worked through Sales Consultant Bob Michael who more than lives up to West Herr's high standards and who is a very intelligent straight shooter. Of course, Honda is a great product to begin with and, yes, there are still springtime supply problems, but West Herr NEVER does markups at any of their many ...
I am, as always, extremely pleased with West Herr Honda 6120 S Transit Rd Lockport, NY 14094. They are always fast, efficient, friendly and organized. Their facilities are clean and comfortable. Another job well done!
Great service, always in a timely fashion. Service manager is always prompt getting me in
I Brought my Honda Ridgeline in and I Always consistently receive excellent service! Thank You!