Customer Testimonials
great place with great service. I was completely satisfied with the staff. Very happy!! customer
After meeting Mark and telling him what I was looking for he took me out to look at Certified Honda Ridgeline. Although I’ve never considered a Honda I was surprised at the condition of the Ridgeline and what came with certification. So he let me take it for a test ride and explained the warranty that came with it because it was Certified and The deal sold itself… although I’ve been a faithful Subaru owner for my previous 4 automobiles There was no way I could turn the deal down… and after driving the Honda for a few days ...
I am very pleased with the service on my car. I noticed that my oil level was quite low. I called in the morning and brought my car in the same day - they took care of my oil change and inspection as well. Thank you to Paul who was eager to help me.
Great experience. Very helpful. Waiting to see if problem resolved. Was told to please contact us if it’s not
The work done on my 2017 Honda Civic was related to recall on A/C unit . Work was done well by technicians and I’m enjoying A/C first time in 2 years. The only negative excuse that the representative named Dale never called . I had to call to check status on vehicle 4-5 hours later. A woman said the work was covered on recall and Dale would call with the hour. NO call ever made I called 90 minutes later to have someone else telll me the work was done. I came in and all he did was get the paperwork and ...
Great service,quick and done correctly. came in without an appointment and they still were able to squeeze me in.
Customer service was outstanding. They resolved my a/c issue quickly and got me back on the road.
Everyone grit and explained things so I could understand them never had a problem even with the service department
I thought the dealership was great. Everyone I talked to was very knowledgeable especially my saleswoman Marie Tabaczynski
Excellent and timely service was provided by the staff and thorough explanation of the service provided
If I could give a car buying experience 1000 stars, I would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade in and our new car, but they communicated the way I prefer (text) instead of a barrage of calls. Wayne was amazing! I can’t say enough good things about him!!! And he even delivered the car to me in Rochester because my work day got crazy and I couldn’t make it up to Lockport. That allowed me to sign ...
I have purchased several vehicles from this dealer andone of the reasons that I keep returning is the service department. They are knowledgeable, patient, pay attention to detail and don't try to push unnecessary repairs.
Grace was the best sales consultant at West Herr Honda! She was super helpful and knowledgeable and overall made my experience at West Herr Honda awesome and enjoyable.
Excellent service. Salesman was honest, thourough, and timely. Will buy again from this dealership. A job well done.
Very positive experience. Everyone very knowledgeable and helpful. Bob was very good to deal with. The dealership is outstanding.
Very professional and courteous. I came in early for an oil change and they took me in right away.
Low pressure sales environment. Very helpful and communicative with getting me the exact trim and color car I wanted.
Prompt, professional experience in service every time. Paul had a $10 NYS inspection done in 15 minutes. Never been “up-sold” or felt like I was being backed into a corner. Altogether comfortable experience.
Elliott is amazing to work with. He is polite and considerate. He is not pushy like most salesman. He genuinely works hard to find you the perfect car.
I have just leased my 6th straight Honda from West Herr in Lockport, switching from the 5 high-end Accords to a CRV Hybrid (the Accord has become too long for my garage :D) and have, again, had a truly pleasant negotiation resulting in a good deal. I worked through Sales Consultant Bob Michael who more than lives up to West Herr's high standards and who is a very intelligent straight shooter. Of course, Honda is a great product to begin with and, yes, there are still springtime supply problems, but West Herr NEVER does markups at any of their many ...
I am, as always, extremely pleased with West Herr Honda 6120 S Transit Rd Lockport, NY 14094. They are always fast, efficient, friendly and organized. Their facilities are clean and comfortable. Another job well done!
Great service, always in a timely fashion. Service manager is always prompt getting me in
I Brought my Honda Ridgeline in and I Always consistently receive excellent service! Thank You!
Excellent and timely service at a very reasonable price. I have been bringing my 2018 CRV there since I purchased it new, and they keep it running and in tip top shape.
Excellent service and very friendly and knowledgeable personnel. Would definitely refer anyone to go there for service.
Very good dealar, different then other. Very cooperative. & also helpful, promising. I recommends to visit them before buy from other dealers
Arrived for appointment and service was begun promptly. Dale was everything you could ask for in a service representative: friendly, concerned, instructive, gracious, reassuring. Checkout was easy. We relaxed in the waiting area, which was clean and comfortable. We enjoyed complimentary coffee and hot chocolate while waiting. Restrooms were very clean and well equipped. Overall, an excellent experience.
They took good care of me, very thorough I’m very pleased ! I’m very happy so far
It was very helpful and friendly. Fred Frankly an excellent sell person, l will recommend him to any one that planning to buy a car.
This dealership was great. Paul in the service department was absolutely great. He got me in even though there was a lot of snow from the blizzard 2 days before. I would recommend Paul to anyone.
I was a new years eve walk in customer was greeted within a few minutes by a courteous member of the westherr team who introduced me to my sales person Manny great guy shout him out if you're ever at Lockport location
I’ve been buying cars here for years and always had very good experiences whether it was buying, leasing, or maintenance work. Might be buying another one soon.
The dealership is great I love dealing with Erick A the salesperson he is a great person I love that he is not a pushy salesperson that’s why I have bought my second CRV from him and couldn’t be happier I love the Wert Herr Lockport dealership and would highly recommend them to family or friends 👍🏻👍🏻
EXCELLENT FAST SERVICE. PAUL WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT THE SERVICE. LTHE WAITING AREA WAS VERY PLEASANT
Paul was very kinda and they fix my car and were very fast and speedy
They were pleasant , prompt and organized. Answered all of my questions and reviewed my service with me.
I am happy the part came in sooner than expected and they replaced my radiator right away…
I have used this dealership for the past six years and found the service to be excellent and courteous. I have not really had to return the vehicle for repairs that were not properly done. Also, they have been willing to accommodate my concerns even about the minutest matter.
My experience today was quick and efficient. I appreciate the service being completed in such a timely manner. Jennifer helped made it seamless . Thank you.
I like west Herr Honda serivce very much I love it.thank you all very much
Excellent dealership with which to purchase a vehicle. They were there every step of the way and accosting me throughout the process. Very personable and helpful staff. I could n to have asked for a better experience. A+++
I thought Kevin did an excellent job with my lease of my new Honda CRV. And everyone there at the facility was incredibly helpful and getting me the paperwork to go very smoothly.
Excellent customer service and very knowledgeable regarding Hondas especially Honda hybrids and plug ins. I would strongly recommend this dealership.
I gave West Herr Honda, Transit Rd, Lockport the rating of 10. I cannot speak about the other dealerships. West Herr Honda, Transit Rd, Lockport has always given me great, friendly service in a very timely manner. Most recently, I had my car inspected (Friday, 9.30.22). When I dropped off my car, Dale said that they were so busy that they wouldn't be able to get to it until the next day, Saturday. He arranged for Jack to drive me home (another wonderful man). 10 minutes after I arrived home, the phone rang! It was Paul from the service department! My car ...
great service and full of knowledge about the care needs. very polite and everyone works as a team at West Herr Honda Dealership
Prompt service by true professionals, I own three Honda Accords, and Bill Weigand has always serviced them all. He is the best. Do not ever lose this man.
I think I gave a great review and said Dale did An outstanding job at West Herr.
Great job. Dale was very knowledgeable and explained everything. I enjoy going to this location.
Service is great. Always takes care of everything. Paul is super polite, knows his vehicles
The service department was very responsive and they over deliver on my expectations. They have repeated this performance over the years
This is the second vehicle I have bought in the last two years from this dealership West Herr Honda and I was very happy in how we were treated Marie did an excellent job and made this purchase very easy to do Thanks again West Herr and especially Marie Peter Polster
Excellent and prompt service. Friendly, knowledgeable and thoughtful responses to questions. No inordinate amount of wait time. Pleasant and comfortable surroundings. Very satisfied customer.
As always, service at this dealer was excellent. I was taken on time and all work was completed efficiently. The service advisor was friendly, knowledgeable, and efficient in getting my car in for the service. The waiting area was comfortable and clean. I continue to be pleased with this dealer.
Great management and staff. Everyone made you feel as if you were family. The whole buying experience was awesome. I will highly recommend this location to all my friends and family.
I worked with Paul and Rich who were amazing. Really took the time to listen to my concerns and were able to Rectify the problem immediately. Very pleased with the service I received.
Paul in service department was very helpful. All service was done perfectly and in time. I am very pleased with the service. Thank you Paul.
The model of CR-V that I wanted was about to be produced the next week (it was previously ordered but that customer later changed his mind. We grabbed it and it was delivered before the estimated date. The delivery process was quick and painless. Martin the salesperson was wonderful and so too was David the Financial Services Manager. Martin have a nice overview of the vehicle to me and my wife when we accepted delivery. We are very pleased. Kevin S
Not the best communication that the part needed was in. I had to ask and then was told it was already there.
Always prompt and courteous They are not pushy and always explain what is needed now or at a later time.
Our experience was great. Right from the start Paul was honest about the recommended service repairs and wait time for them.
Paul was very courteous from the moment I arrived at the service door. My appointment was for 11 o’clock and Paul got me in at 11 o’clock. The service on my car was thorough and prompt and Paul was sure to explain what the services were done completely. He queried me about any questions I might have and answered all questions. Honda of Lockport is a great place to go for all your services.
Wess Herr made the buying of our present vehicle easy and quickly. A lot of it has. Is because of the salesman Norm Daniels. He was was very knowledgeable of the procedure, friendly and not pushy. I highly recommend him.
My experience with Paul and West Herr is always great, they all are very kind and easy to work with
Marie very professional I recommend her very efficient always looking for a way to feel very comfortable they work with a lot of professionalism
Wow! Absolutely wonderful service from Mark. So happy with my new wheels! Thank you so much.
From the moment I walked into the dealership in Lockport, NY I felt the warm friendliness of this dealership and the genuine concern from my salesman.
From the moment I walked into the dealership in Lockport, NY I felt the warm friendliness of this dealership.
Great dealer, with great people, and great customer service. Friendly, fair, honest, and no pressure.
The service has been above and beyond for the 9 years I owned my car
Always very professional and will never drop the ball or forget anything, always can count of this location for a smooth car buying process.
Taken on time. Fast, reliable service. Quiet area to wait in Reasonable pricing. No hoopla just fast dependable serice
My Go to dealership for all of my needs. Paul Mccarey is the BEST. The West Herr family of dealerships treats you Better than just being a customer.
Had oil changed and key fob check. Paul was very professional and also recommended tire rotation. Jen helped out programming my new iPhone. Very pleased. Yea
Paul was very helpful and efficient. A pleasant waiting room that I use because the work is always done quickly and well.
Dealership is outstanding. Martin Ford treats me as I expect to be treated. Very knowledgeable .and extremely helpful
Jennifer was very curtious and helpful, the work was done in a timely fashion, and nothing was asked to have done that didn’t need to be done
Amazing service from Aron (Orchard Park location) and Manny (Northtown location). Aron truly went out of his way to do everything he could to help me obtain a new vehicle in a very difficult market. Manny was wonderful in helping to complete the sale. Both gentlemen deserve the highest rating possible. I was incredibly impressed with their dealerships and them as individuals. Thank you for a great experience!
Arrived early and was taken care immediately Fast work, great customer service and good value
Very courteous and respectful. Explained things very well. Waited in lobby while work was done and didn’t have to wait long. Been dealing with this dealership many years. 👍👍
Gerry did a great job with this transaction! Everyone was very knowledgeable friendly and helpful.
WH Honda service dept. was excellent, starting with Paul the service mgr. and all repairs. Completely satisfied!
Excellent job thanks did everything I ask for and was done before I knew it thanks Dale
The women who greeted me was very professional and courteous. The waiting area was clean and pleasant. The bathroom could of used some cleaning. The repair was done in a timely manor.
Paul and the service at west Herr the best. Fast and courteous. Daryl the technician is so trustworthy
My visit to this dealership was great! A professional staff and a very efficient repair. The waiting area was pleasant with the appropriate amenities. Excellent all around!
Service was on time and very professional. Waiting room was clean , coffee was fresh and staff was friendly. Questions about my odyssey were answered fully
Everyone was courteous and polite. The waiting room was clean and comfortable. I was very satisfied with the service. I was kept informed of what was to be done, the time it would take, and a detailed explanation of the expenses involved.
I had a pleasant experience at the Lockport West Herr Honda. Paul M. from the Service Department was extremely professional. He handled all my problems & made sure I was satisfied. He made sure that all my concerns where met before I left. All my questions were answered. The Lockport location is well organized & runs efficiently. I never ever wait long here. This may sound silly but I must say all the employees look very presentable & professional. Also this location is kept immaculately clean. I have said all this a while back to family & friends. Way before ...
Very Happy with West Herr Honda. Quick service, friendly staff, and a comfortable waiting room to work in while my car was being inspected. I usually go to the Honda dealer closest to me for service, but I was very satisfied with Paul and West Herr Honda. I will be back for future work.
Courteous and very professional. He has assured me that I can bring back with any problems with AC. Still assessing work from that point of view
Very happy with West Herr Honda as usual. Paul was very helpful and courteous when I went for service due to a recall.Excellent job.
The service was great and the tech knew his job. Took care of my car with no problem, great job, would recommend the service to my friends!
Jennifer is a top notch service writer. Always a great experience to go to West Herr Honda..Will be back with my wife's Honda for service.
Paul from west herr Honda was excellent in keeping me up to date with the progress on my accord and in explaining the necessary repair details
Alway friendly and helpful. Getting vehicles repaired is expensive so their advice helps me budget so I can keep my vehicle running as long as possible.
Love West Herr Honda in Lockport. Would really like more than one evening when the service department is open. I’m always pleased with their commitment to quality service