I love West Herr. Especially Paul! He works on my vehicle and he is Amazing!!! I would recommend them to anyone. If you have to have work done, you can get a Shuttle!👍👍

I had my vehicle serviced on 04/30/25. Paul was my service representative. I went in for oil change and tire rotation. Paul explained about the other fluids my vehicle would need in order to keep my vehicle running in excellent/good condition. I do know on one of my other visits that my vehicle would eventually require those services so I was not caught off guard. Ryan was my technician working on my vehicle

Great customer service and very patient. Will recommend to a friend and will return in the future

West Herr Honda went over and above to locate the specific 2025 CR-V EXL that I was looking for.

Manny is THE BEST to work with when getting a new car! Can't say enough great things!

excellent service, excellent attentive staff. the place is busy for a good reason! will return when I need to

Easy to work with. After a mix up was able to get the car I wanted from another dealership

I went in for a service. They kept me up on what was going on the whole time. Paul McCarey was so awesome, went above and beyond by great communication and videoing exactly what was being done during the service and sending it to me. Paul was amazing, helpful, probably deserves a raise for how he does his job. I'll be going back there for more work soon. Thanks to all at the dealership and I do appreciate you, Paul! Such great customer service!

The staff at West Herr Honda Lockport, NY was wonderful to work with! As a first time customer, Salesperson Bob Michael with his extensive knowledge, insight and attentiveness helped me arrive at the best vehicle to suit my needs and lifestyle!

Always a pleasure. Car was thoroughly taken care of and Paul is always courteous. I’m very happy with the customer service

I was looking for the CarPlay wireless update. I’ve been trying to get this incompetent service center to install it for me at their requested fee. It’s been over a year since my first request, two months ago I spoke with the service manager after trying to get the install and being told he “has no idea” how it works. I went to northtown and made an appointment for the upgrade because west herr did not have enough brain power to figure it out. I notified west Herr of northtown being able to do it. They asked me to cancel the appt so they could take care of it with no charge for the hassle. It’s been two months since then and I cancelled the northtown appointment. These people will lie and ghost you. Avoid at all costs.

I had a great experience working with Mark Milleville. He was very experienced and professional on selling me a new vehicle. I was hoping to get a little more for my trade-in, and a little more off the sticker price. All that said I am very pleased with the new car I purchased and the extras I added. I will definitely work with Mark in the future, if I decide to purchase a Honda vehicle. Thanks again.

The service department was very accommodating. Made recommendations based on the results of diagnostic testing.

We had a recall on our Honda Pilot and called the dealership on Transit Rd. Where we had purchased our Pilot. We took it in and was told it would take all day to get it fixed. They called us much earlier than we anticipated to tell us it was done and ready for pick up. We were very pleased, as we had plans for that evening that we thought we would have to break. Customer service was friendly.

A great dealership..everyone is very helpful and friendly….Dale my service manager is fantastic..very knowledgeable and goes out of his way to help you