We dealt with Robin at West Herr when purchasing our vehicle, a used small SUV. We were deciding between 3 makes, so she arranged to have one of each side by side for us to test drive. Robin was very knowledgeable and went “over and above” to make sure we found one to suit our needs and wants. Everyone we dealt with at this business was friendly and professional. It was a great experience.

Always a quality service experience at West Herr Honda. No exception this time…Paul did a great job and as always my car was done on time

Dan promptly approached me when I drove in for my 2:00 PM appointment. My technician, Bill Weigand, has been servicing my three Honda Accords for 13 years. I trust him completely for all work.

As always James was the easiest person to work with. West herr Honda goes above and beyond what is expected to make it right every time.

This was my 4th vehicle lease with Jesse Bieksza and 2nd with Sara Orsolits. Both individuals are a credit to the entire West Herr organization. They take the time to listen to their customers, respond to their customer’s requests, are extremely professional, friendly, and go out of their way to satisfy their customers. It is their integrity and hard work on behalf of both their customers and West Herr that make working with one or both of them the reason I keep coming back to West Herr.

This is my 3rd Honda and I always bring my Honda to West Herr for service. Their Service Advisors are very knowledgeable and always provide great service

The women who greeted me was very professional and courteous. The waiting area was clean and pleasant. The bathroom could of used some cleaning. The repair was done in a timely manor.

Excellent and quick service. Will return again. Needed inspection and this dealership got me in. The West Herr master scheduling told me I couldn’t get in till September

I had Toyota Prius’ for many years and when I switched over to Honda I was very surprised at their customer service. They are great! I would definitely recommend them.

This dealer, was the only one of 7 that took my offer to order and wait the 4 months it took to get my Ridgeline. And if they didn't put extra effort into swapping a build in the system I would be waiting 6 months.

Paul and the service at west Herr the best. Fast and courteous. Daryl the technician is so trustworthy

My visit to this dealership was great! A professional staff and a very efficient repair. The waiting area was pleasant with the appropriate amenities. Excellent all around!

Service was on time and very professional. Waiting room was clean , coffee was fresh and staff was friendly. Questions about my odyssey were answered fully

Everyone was courteous and polite. The waiting room was clean and comfortable. I was very satisfied with the service. I was kept informed of what was to be done, the time it would take, and a detailed explanation of the expenses involved.

I had a pleasant experience at the Lockport West Herr Honda. Paul M. from the Service Department was extremely professional. He handled all my problems & made sure I was satisfied. He made sure that all my concerns where met before I left. All my questions were answered. The Lockport location is well organized & runs efficiently. I never ever wait long here. This may sound silly but I must say all the employees look very presentable & professional. Also this location is kept immaculately clean. I have said all this a while back to family & friends. Way before I thought of writing a review.

Very Happy with West Herr Honda. Quick service, friendly staff, and a comfortable waiting room to work in while my car was being inspected. I usually go to the Honda dealer closest to me for service, but I was very satisfied with Paul and West Herr Honda. I will be back for future work.

Courteous and very professional. He has assured me that I can bring back with any problems with AC. Still assessing work from that point of view

Very happy with West Herr Honda as usual. Paul was very helpful and courteous when I went for service due to a recall.Excellent job.

The service was great and the tech knew his job. Took care of my car with no problem, great job, would recommend the service to my friends!

Heidi is an excellent customer sales representative. She has always gone the extra mile for us. We purchase all our vehicles from her. Have had other friends purchase from her.

The customer service is professional, fast, and friendly. The salesman were extremely helpful and engaging. I would highly recommend buying your next car from west herr

Gerry was amazing to work with. He demonstrated great customer service and totally understood my needs. He was a true professional that West Herr should be proud to have him as an employee.

Jennifer is a top notch service writer. Always a great experience to go to West Herr Honda..Will be back with my wife's Honda for service.

Paul from west herr Honda was excellent in keeping me up to date with the progress on my accord and in explaining the necessary repair details

Excellent service from a great dealership. Prompt and explained everything I needed to know. I was able to get in the very next day for the oil change.