Great communication, friendly. And knowledgeable staff. Excellent pricing with a wide variety of car selections.

good as always which why i go back otherwise i would go someplace else ---simple

Service was excellent, very helpful. Easy lease plan that was done in a short amount of time.

Great service! Very knowledgeable and courteous staff. They advised me about the car and service needed. They are always on schedule as promised. They don’t try to rip you off like other dealers do. Paul is very professional and so is the service staff especially Ryan.

The sales and service employees are very kind and knowledgeable. The dealership is very cleanalso.

I couldn’t have been more pleased with this dealership. Professional, courteous and helpful. So happy with everything!

Customer service was ex Ellenton attention to details was great and follow up at the end of the appointment was excellent

great place with great service. I was completely satisfied with the staff. Very happy!! customer

After meeting Mark and telling him what I was looking for he took me out to look at Certified Honda Ridgeline. Although I’ve never considered a Honda I was surprised at the condition of the Ridgeline and what came with certification. So he let me take it for a test ride and explained the warranty that came with it because it was Certified and The deal sold itself… although I’ve been a faithful Subaru owner for my previous 4 automobiles There was no way I could turn the deal down… and after driving the Honda for a few days Ii have no buyers remorse… and being a 50 year retired mechanic I’m a very picky buyer .

I am very pleased with the service on my car. I noticed that my oil level was quite low. I called in the morning and brought my car in the same day - they took care of my oil change and inspection as well. Thank you to Paul who was eager to help me.

Great experience. Very helpful. Waiting to see if problem resolved. Was told to please contact us if it’s not

Great service,quick and done correctly. came in without an appointment and they still were able to squeeze me in.

Customer service was outstanding. They resolved my a/c issue quickly and got me back on the road.

Everyone grit and explained things so I could understand them never had a problem even with the service department

I thought the dealership was great. Everyone I talked to was very knowledgeable especially my saleswoman Marie Tabaczynski

Excellent and timely service was provided by the staff and thorough explanation of the service provided

If I could give a car buying experience 1000 stars, I would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade in and our new car, but they communicated the way I prefer (text) instead of a barrage of calls. Wayne was amazing! I can’t say enough good things about him!!! And he even delivered the car to me in Rochester because my work day got crazy and I couldn’t make it up to Lockport. That allowed me to sign all paperwork at home. I can’t describe how easy the whole process was! Thanks, Wayne, for your kindness, transparency, and excellent customer service.

I have purchased several vehicles from this dealer andone of the reasons that I keep returning is the service department. They are knowledgeable, patient, pay attention to detail and don't try to push unnecessary repairs.

Grace was the best sales consultant at West Herr Honda! She was super helpful and knowledgeable and overall made my experience at West Herr Honda awesome and enjoyable.

Excellent service. Salesman was honest, thourough, and timely. Will buy again from this dealership. A job well done.

Very positive experience. Everyone very knowledgeable and helpful. Bob was very good to deal with. The dealership is outstanding.

Very professional and courteous. I came in early for an oil change and they took me in right away.

Low pressure sales environment. Very helpful and communicative with getting me the exact trim and color car I wanted.

Prompt, professional experience in service every time. Paul had a $10 NYS inspection done in 15 minutes. Never been “up-sold” or felt like I was being backed into a corner. Altogether comfortable experience.

Elliott is amazing to work with. He is polite and considerate. He is not pushy like most salesman. He genuinely works hard to find you the perfect car.