I gave West Herr Honda, Transit Rd, Lockport the rating of 10. I cannot speak about the other dealerships. West Herr Honda, Transit Rd, Lockport has always given me great, friendly service in a very timely manner. Most recently, I had my car inspected (Friday, 9.30.22). When I dropped off my car, Dale said that they were so busy that they wouldn't be able to get to it until the next day, Saturday. He arranged for Jack to drive me home (another wonderful man). 10 minutes after I arrived home, the phone rang! It was Paul from the service department! My car was ready!!! He arranged for Jack to pick me back up and voila, I am one happy camper!! I can't say enough about how thrilled I am!! Thank you Dale, Paul, Jack and West Herr Honda, Lockport!!!

great service and full of knowledge about the care needs. very polite and everyone works as a team at West Herr Honda Dealership

Erik at West Herr Honda was absolutely incredible to work with. My husband and I made our first car purchase, and Erik was so informative and helpful at every turn. We could not be happier with our new vehicle or our experience at West Herr Honda!

Prompt service by true professionals, I own three Honda Accords, and Bill Weigand has always serviced them all. He is the best. Do not ever lose this man.

Kristina at West Herr Honda in Lockport went above and beyond to get me in a vehicle as soon as Honda manufacturing had the product available and on the lot. Kristina’s knowledge and pleasant demeanor throughout the whole process made it all go quite smoothly. It was a great car buying experience and I would recommend Kristina and West Herr Honda of Lockport to others.

Scheduled a routine oil change. They do not try to "upsell" service but make the car owner aware of recommended service schedules. service was done in a timely manner staff there is very friendly

I think I gave a great review and said Dale did An outstanding job at West Herr.

Great job. Dale was very knowledgeable and explained everything. I enjoy going to this location.

"As per usual," complete satisfaction with maintenance service. Thorough, fast, fair pricing along with friendly service (and the best coffee maching ever! :) ) I am now on my 4th or 5th consecutive high-end Accord lease with West Herr, and have never had an unsatisfactory experience with service or negotiating a new lease. Moreover, West Herr dealerships NEVER do markups on new purchases or leases...not even now, during the supply chain difficulties. That's one of the reasons why Scott Bieler gets so much return business, and will get mine. Obviously, I'm a very happy West Herr Honda longtime customer.

Service is great. Always takes care of everything. Paul is super polite, knows his vehicles

In September of 2021 I bought my first new car at 60 years of age at West Herr Honda. I put my car together online and they got me exactly what I wanted. Today I had an appointment for service and had 2 problems that needed to be addressed. I was pleasantly greeted by Jennifer of the Service Department. I explained everything to her and she had the slow leak in my tire fixed and ordered a new Weather Seal for my tailgate as she found where it was leaking quickly and very efficiently. Before service my vehicle she led me to the Customer Service Waiting Area that was clean and comfortable with a free coffee bar and vending machines. Five Star Customer Service all the way. Very satisfied customer. 👍👍

The service department was very responsive and they over deliver on my expectations. They have repeated this performance over the years

Upfront and honest throughout the entire process. Had some unexpected financing snafu but the staff worked hard to get me the best deal and I greatly appreciated that. Would buy from again 100%

i just bought a car and Maria, at west herr Honda, was the salesperson. she is truly a gem to find in the sales arena. she is very professional, kind, genuine, efficient, and a pleasure to work with. i would strongly recommend her to anyone looking for a new or used car to work with. she does not pressure you into making the wrong choice and truly tries to make the experience of buying a vehicle worthwhile.

Service appointment today. Been dealing here for many years and service is always honest and professional as is all staff. Jennifer is always great to deal with and is a true professional dedicated to customer care.

West Herr Honda contacted me to schedule and remind me of my inspection coming due. Service writer Dale was friendly and professional. Waiting area was clean and inviting. Inspection, oil service and tire rotation in not much more than an hour. Great service all the way around!

I had regular car maintenance with Paul at West Herr on Transit road. He's very friendly and provided information before making decisions. Easy to make schedule and nice waiting area. I really recommend this place.

This is the second vehicle I have bought in the last two years from this dealership West Herr Honda and I was very happy in how we were treated Marie did an excellent job and made this purchase very easy to do Thanks again West Herr and especially Marie Peter Polster

Excellent and prompt service. Friendly, knowledgeable and thoughtful responses to questions. No inordinate amount of wait time. Pleasant and comfortable surroundings. Very satisfied customer.

As always, service at this dealer was excellent. I was taken on time and all work was completed efficiently. The service advisor was friendly, knowledgeable, and efficient in getting my car in for the service. The waiting area was comfortable and clean. I continue to be pleased with this dealer.

Great management and staff. Everyone made you feel as if you were family. The whole buying experience was awesome. I will highly recommend this location to all my friends and family.

Paul did a great job servicing my vehicle and explaining the issues with my air conditioning. Would recommend to anyone needing car repairs. Thanks for everything.

Good experience; I can always count on their service dept. Took care of my needs and in good time; well worth the distance (12 mi) I need to travel

I worked with Paul and Rich who were amazing. Really took the time to listen to my concerns and were able to Rectify the problem immediately. Very pleased with the service I received.

Always have a great experience. Had recent, routine service. So easy to make an online appointment service department is wonderful. We always have our Honda serviced at WesHett