I am happy the part came in sooner than expected and they replaced my radiator right away…

I have used this dealership for the past six years and found the service to be excellent and courteous. I have not really had to return the vehicle for repairs that were not properly done. Also, they have been willing to accommodate my concerns even about the minutest matter.

Excellent service. Listen to my concerns and help me with them. I feel that my car runs so well as I alway have it serviced here. I trust them to do a good job.

My experience today was quick and efficient. I appreciate the service being completed in such a timely manner. Jennifer helped made it seamless . Thank you.

I like west Herr Honda serivce very much I love it.thank you all very much

I appreciated the excellent service implemented by Dale for the prompt attention of service to my vehicle and a update on a explanation of the extended warranty. Integrity is always extended by this dealership.

Excellent dealership with which to purchase a vehicle. They were there every step of the way and accosting me throughout the process. Very personable and helpful staff. I could n to have asked for a better experience. A+++

Had a another great experience at West Herr Honda in Lockport. Everyone is very helpful and considerate of your time. I turned in my 2019 Honda CR-V for a 2022 Honda Passport, they made sure the new vehicle and paperwork was ready to go when I arrived. the experience very FAST and easy!!! Plus I got an awesome deal!! Thank you

I thought Kevin did an excellent job with my lease of my new Honda CRV. And everyone there at the facility was incredibly helpful and getting me the paperwork to go very smoothly.

Kristina was so wonderful! I told her exactly was I was looking for and the price point I needed to stay in and she was able to find me the perfect car!

Excellent customer service and very knowledgeable regarding Hondas especially Honda hybrids and plug ins. I would strongly recommend this dealership.

I gave West Herr Honda, Transit Rd, Lockport the rating of 10. I cannot speak about the other dealerships. West Herr Honda, Transit Rd, Lockport has always given me great, friendly service in a very timely manner. Most recently, I had my car inspected (Friday, 9.30.22). When I dropped off my car, Dale said that they were so busy that they wouldn't be able to get to it until the next day, Saturday. He arranged for Jack to drive me home (another wonderful man). 10 minutes after I arrived home, the phone rang! It was Paul from the service department! My car was ready!!! He arranged for Jack to pick me back up and voila, I am one happy camper!! I can't say enough about how thrilled I am!! Thank you Dale, Paul, Jack and West Herr Honda, Lockport!!!

great service and full of knowledge about the care needs. very polite and everyone works as a team at West Herr Honda Dealership

Erik at West Herr Honda was absolutely incredible to work with. My husband and I made our first car purchase, and Erik was so informative and helpful at every turn. We could not be happier with our new vehicle or our experience at West Herr Honda!

Prompt service by true professionals, I own three Honda Accords, and Bill Weigand has always serviced them all. He is the best. Do not ever lose this man.

Kristina at West Herr Honda in Lockport went above and beyond to get me in a vehicle as soon as Honda manufacturing had the product available and on the lot. Kristina’s knowledge and pleasant demeanor throughout the whole process made it all go quite smoothly. It was a great car buying experience and I would recommend Kristina and West Herr Honda of Lockport to others.

Scheduled a routine oil change. They do not try to "upsell" service but make the car owner aware of recommended service schedules. service was done in a timely manner staff there is very friendly

I think I gave a great review and said Dale did An outstanding job at West Herr.

Great job. Dale was very knowledgeable and explained everything. I enjoy going to this location.

"As per usual," complete satisfaction with maintenance service. Thorough, fast, fair pricing along with friendly service (and the best coffee maching ever! :) ) I am now on my 4th or 5th consecutive high-end Accord lease with West Herr, and have never had an unsatisfactory experience with service or negotiating a new lease. Moreover, West Herr dealerships NEVER do markups on new purchases or leases...not even now, during the supply chain difficulties. That's one of the reasons why Scott Bieler gets so much return business, and will get mine. Obviously, I'm a very happy West Herr Honda longtime customer.

Service is great. Always takes care of everything. Paul is super polite, knows his vehicles

In September of 2021 I bought my first new car at 60 years of age at West Herr Honda. I put my car together online and they got me exactly what I wanted. Today I had an appointment for service and had 2 problems that needed to be addressed. I was pleasantly greeted by Jennifer of the Service Department. I explained everything to her and she had the slow leak in my tire fixed and ordered a new Weather Seal for my tailgate as she found where it was leaking quickly and very efficiently. Before service my vehicle she led me to the Customer Service Waiting Area that was clean and comfortable with a free coffee bar and vending machines. Five Star Customer Service all the way. Very satisfied customer. 👍👍

The service department was very responsive and they over deliver on my expectations. They have repeated this performance over the years

Upfront and honest throughout the entire process. Had some unexpected financing snafu but the staff worked hard to get me the best deal and I greatly appreciated that. Would buy from again 100%

i just bought a car and Maria, at west herr Honda, was the salesperson. she is truly a gem to find in the sales arena. she is very professional, kind, genuine, efficient, and a pleasure to work with. i would strongly recommend her to anyone looking for a new or used car to work with. she does not pressure you into making the wrong choice and truly tries to make the experience of buying a vehicle worthwhile.