I would highly recommend West Herr Honda Friendly and knowledgeable I was able to lease the exact Honda I wanted My salesman Rakib Ahmed is the best

Bob in sales was great to deal with. Made Wife & I feel relaxed and comfortable.

Manny T was the most patient person alive while I was car searching. I was very open at first, but got more specific as I searched and then had to really wait and keep searching for the used Honda I wanted. Never any pressure from him and great service! Really appreciated how he treated me the very many times I visited! Great car buying experience.

Derek provided a very pleasant experience when it came to choosing my new car. He was truly genuine and wanted me to feel comfortable with my decision. I did not feel pressured into buying something I did not want. I wish her were the one to show me the car’s features but I arrived a little late and he stayed as long as he could and I appreciate that. He made the experience seamless. The only thing I didn’t really like was when the manager was trying to sell me coverage. He was informed about my sister’s new car that she had purchased a few weeks ago and tried to tell her that she was taken care of because she had their “dealership” coverage. The fact of the matter was she had Honda’s new car warranty. I suppose it’s to be expected that they’d want you to spend more money on coverage to revive higher commission. But it still didnt sit right with me that it seemed he tried to trick my sister into thinking she was in good hands because she could use their coverage even though it was the warranty that she was using. With that said, Derek provided an excellent experience that made up for this drawback. Thank you Derek.

We recently purchased a vehicle from West Herr Honda. This is the second time we’ve worked with West Herr. The dealership, salesperson, and sales manager all provided an outstanding experience.

Always a pleasure working with James and the West Herr Honda team. Quick, easy, and got just what I was looking for and more!

I love West Herr. Especially Paul! He works on my vehicle and he is Amazing!!! I would recommend them to anyone. If you have to have work done, you can get a Shuttle!👍👍

I had my vehicle serviced on 04/30/25. Paul was my service representative. I went in for oil change and tire rotation. Paul explained about the other fluids my vehicle would need in order to keep my vehicle running in excellent/good condition. I do know on one of my other visits that my vehicle would eventually require those services so I was not caught off guard. Ryan was my technician working on my vehicle

Great customer service and very patient. Will recommend to a friend and will return in the future

West Herr Honda went over and above to locate the specific 2025 CR-V EXL that I was looking for.

Manny is THE BEST to work with when getting a new car! Can't say enough great things!

excellent service, excellent attentive staff. the place is busy for a good reason! will return when I need to

Easy to work with. After a mix up was able to get the car I wanted from another dealership

I went in for a service. They kept me up on what was going on the whole time. Paul McCarey was so awesome, went above and beyond by great communication and videoing exactly what was being done during the service and sending it to me. Paul was amazing, helpful, probably deserves a raise for how he does his job. I'll be going back there for more work soon. Thanks to all at the dealership and I do appreciate you, Paul! Such great customer service!

The staff at West Herr Honda Lockport, NY was wonderful to work with! As a first time customer, Salesperson Bob Michael with his extensive knowledge, insight and attentiveness helped me arrive at the best vehicle to suit my needs and lifestyle!