West Herr Honda contacted me to schedule and remind me of my inspection coming due. Service writer Dale was friendly and professional. Waiting area was clean and inviting. Inspection, oil service and tire rotation in not much more than an hour. Great service all the way around!

I had regular car maintenance with Paul at West Herr on Transit road. He's very friendly and provided information before making decisions. Easy to make schedule and nice waiting area. I really recommend this place.

This is the second vehicle I have bought in the last two years from this dealership West Herr Honda and I was very happy in how we were treated Marie did an excellent job and made this purchase very easy to do Thanks again West Herr and especially Marie Peter Polster

Excellent and prompt service. Friendly, knowledgeable and thoughtful responses to questions. No inordinate amount of wait time. Pleasant and comfortable surroundings. Very satisfied customer.

As always, service at this dealer was excellent. I was taken on time and all work was completed efficiently. The service advisor was friendly, knowledgeable, and efficient in getting my car in for the service. The waiting area was comfortable and clean. I continue to be pleased with this dealer.

Great management and staff. Everyone made you feel as if you were family. The whole buying experience was awesome. I will highly recommend this location to all my friends and family.

Paul did a great job servicing my vehicle and explaining the issues with my air conditioning. Would recommend to anyone needing car repairs. Thanks for everything.

Good experience; I can always count on their service dept. Took care of my needs and in good time; well worth the distance (12 mi) I need to travel

I worked with Paul and Rich who were amazing. Really took the time to listen to my concerns and were able to Rectify the problem immediately. Very pleased with the service I received.

Always have a great experience. Had recent, routine service. So easy to make an online appointment service department is wonderful. We always have our Honda serviced at WesHett

Paul in service department was very helpful. All service was done perfectly and in time. I am very pleased with the service. Thank you Paul.

The model of CR-V that I wanted was about to be produced the next week (it was previously ordered but that customer later changed his mind. We grabbed it and it was delivered before the estimated date. The delivery process was quick and painless. Martin the salesperson was wonderful and so too was David the Financial Services Manager. Martin have a nice overview of the vehicle to me and my wife when we accepted delivery. We are very pleased. Kevin S

Jennifer did a great job. Although cant say the same for other people inside offices. Buying out my lease had been not the best experience. They could have helped more and informed me better.

Always prompt and courteous They are not pushy and always explain what is needed now or at a later time.

Consistent professional and courteous service. Dale was polite and listened to my concerns. Just excellent service as usual. Keep up the good work. Paul Di Nicolantonio

The service department was great and worked with me to get the service needed done and at a more reasonable cost. Paul kept me informed.

Our experience was great. Right from the start Paul was honest about the recommended service repairs and wait time for them.

The team was very honest with the parts that required repairs right from the start. Our vehicle was done in a timely manor. We will continue to come back and have our vehicles serviced here.

Paul was very courteous from the moment I arrived at the service door. My appointment was for 11 o’clock and Paul got me in at 11 o’clock. The service on my car was thorough and prompt and Paul was sure to explain what the services were done completely. He queried me about any questions I might have and answered all questions. Honda of Lockport is a great place to go for all your services.

Robin Miller made our buying experience very pleasant. She was upfront about all the costs and waiting period for our new Civic Sport. She stayed in contact with us throughout the entire process and provided updates as to when the car would be ready at the dealership. In current times, finding a new car is not easy, with lack of availability and those awful dealer markups. West Herr did not charge a penny over MSRP and I couldn’t be more grateful. Robin even came to our home for the signing of the paperwork and drove my wife to the dealership to pick up the car! We had an awesome experience! Thank you West Herr and Robin!

Wess Herr made the buying of our present vehicle easy and quickly. A lot of it has. Is because of the salesman Norm Daniels. He was was very knowledgeable of the procedure, friendly and not pushy. I highly recommend him.

My experience with Paul and West Herr is always great, they all are very kind and easy to work with

Absolutely great experience! Bob was incredible, from his communication to ensuring I have everything I need before leaving the dealership. I would definitely recommend Bob and West Herr to others.

Great customer service, very timely and super personable. I probably will never go outside the West Herr franchise. I strongly recommend to everyone! Thanks so much for great honest service!!

My experience was great everyone was friendly always contacted me back and made things happen were others couldn’t I plan on continuing to use the service department for whatever my vehicle needs