Arrived for appointment and service was begun promptly. Dale was everything you could ask for in a service representative: friendly, concerned, instructive, gracious, reassuring. Checkout was easy. We relaxed in the waiting area, which was clean and comfortable. We enjoyed complimentary coffee and hot chocolate while waiting. Restrooms were very clean and well equipped. Overall, an excellent experience.

Great service! I appreciate their attention and suggestions to my vehicles maintenance requirements based on mileage. Work is fast and price is always fair. West Herr Lockport Honda got me ready for my trip to Florida!

They took good care of me, very thorough I’m very pleased ! I’m very happy so far

We had a very positive experience at West Herr Honda Lockport. Saleswoman Marie T was refreshingly personable, extremely helpful, and not pushy. Gen. Mgr. John D was also friendly, professional, and very reasonable. Matt S’s extended warranty presentation was enlightening, and worthy. We definitely recommend this terrific team at West Herr Honda Lockport!

It was very helpful and friendly. Fred Frankly an excellent sell person, l will recommend him to any one that planning to buy a car.

This dealership was great. Paul in the service department was absolutely great. He got me in even though there was a lot of snow from the blizzard 2 days before. I would recommend Paul to anyone.

Service personnel are friendly and courteous. Always explain the service done and what is needed for future maintenance. Waiting area is comfortable and very clean.

I was a new years eve walk in customer was greeted within a few minutes by a courteous member of the westherr team who introduced me to my sales person Manny great guy shout him out if you're ever at Lockport location

As I was pulling up to the West Herr Honda service bay the doors were already opening. I was greeted in a timely and courteous manner. I was scheduled for a vehicle inspection and oil change. Both were completed within an hour while I waited. Amenities were nice. Comfortable chairs, wide-screen TV, courtesy WIFI and wide selections of coffee and latte flavors freshly brewed for you. When the vehicle service was completed, the service advisor - Paul McCarey- greeted and escorted me to the service bay. He explained everything that was serviced on the vehicle and thanked me for choosing West Herr Honda for my vehicle needs.

I’ve been buying cars here for years and always had very good experiences whether it was buying, leasing, or maintenance work. Might be buying another one soon.

EXCELLENT FAST SERVICE. PAUL WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT THE SERVICE. LTHE WAITING AREA WAS VERY PLEASANT

Paul was very kinda and they fix my car and were very fast and speedy

Mark and team members went above and beyond. Family issues made it difficult to travel from Rochester to Lockport to see vehicles. They drove the vehicle to my home two times to make the deal. They provided a rental car while they again took the vehicle to Lockport for minor repairs and drove it back to me when complete. Excellent customer service. Greatly appreciated.

Dale and the service dept never disappoint. They got everything done in a timely fashion, and corrected all of my trucks issues. Thanks West Herr Honda.

I am happy the part came in sooner than expected and they replaced my radiator right away…

I have used this dealership for the past six years and found the service to be excellent and courteous. I have not really had to return the vehicle for repairs that were not properly done. Also, they have been willing to accommodate my concerns even about the minutest matter.

Excellent service. Listen to my concerns and help me with them. I feel that my car runs so well as I alway have it serviced here. I trust them to do a good job.

My experience today was quick and efficient. I appreciate the service being completed in such a timely manner. Jennifer helped made it seamless . Thank you.

I like west Herr Honda serivce very much I love it.thank you all very much

I appreciated the excellent service implemented by Dale for the prompt attention of service to my vehicle and a update on a explanation of the extended warranty. Integrity is always extended by this dealership.

Excellent dealership with which to purchase a vehicle. They were there every step of the way and accosting me throughout the process. Very personable and helpful staff. I could n to have asked for a better experience. A+++

Had a another great experience at West Herr Honda in Lockport. Everyone is very helpful and considerate of your time. I turned in my 2019 Honda CR-V for a 2022 Honda Passport, they made sure the new vehicle and paperwork was ready to go when I arrived. the experience very FAST and easy!!! Plus I got an awesome deal!! Thank you

I thought Kevin did an excellent job with my lease of my new Honda CRV. And everyone there at the facility was incredibly helpful and getting me the paperwork to go very smoothly.

Kristina was so wonderful! I told her exactly was I was looking for and the price point I needed to stay in and she was able to find me the perfect car!

Excellent customer service and very knowledgeable regarding Hondas especially Honda hybrids and plug ins. I would strongly recommend this dealership.